Trades

Video Game Heaven is the absolute best place to trade in your used or unwanted games and systems. We gladly pay in store credit towards the purchase of any new or used items we carry, or we can extend a cash offer on your items if that’s more up your alley. We are always giving top dollar quotes right off the bat, so you’re sure to walk away happy with how easy and swift our process is.

Here’s the lowdown on how the trade process works:

1. Bring It In 

No appointment required. Just walk in with your items for trade at any of our 3 locations and let our helpful staff browse through it all.

2. Inspection

While a sales associate is looking through your goods, feel free to take a look around and scope out our stock. We’ll be checking your item(s) for wear, tear and use. At this stage, we will also be testing any systems, accessories and checking for any bans, parental locks or security pins that may be present on your items. We may even request your assistance in removing these restrictions. Naturally this all takes some time, but lucky for you, we have plenty of things for you to look at from in-stock inventory to rare displays you might be hard-pressed to see elsewhere.

3. Assessment and Estimate 

We will be punching/scanning all your items into our computer systems so we can accurately tally each item you’ve brought in. We will also utilize a variety of resources at our disposal to determine an accurate and up-to-date value. Once we have combed through these details, one of our associates will give you an estimate. We’ll notify you of both the store credit and cash amounts, but remember that store credit is always going to be your best value!

4. Reap The Rewards 

You can accept either offer. Store credit can be used at all our locations and it never expires. If you go with store credit, it’ll only take about 30 seconds of your time to provide us with the necessary information before you can scoop your earnings. Getting cash back is also an easy process that only requires showing us a government issued I.D. and providing a signature. Ultimately, the choice is in your hands.

What we want:

Retro Games! Nintendo (NES), Super Nintendo (SNES), Nintendo 64 (N64), GameCube, Sega Genesis, Sega Master System, Sega 32X, Sega Saturn, Sega Dreamcast, PlayStation One, PlayStation 2,  original Xbox, or any other older games (common or obscure).

Portable and Handheld Games! Game Boy, Game Gear, Nintendo DS, Nintendo 3DS, PlayStation Portable (PSP), PS Vita, more!

Vintage Games! Atari, Coleco, Intellivision, Commodore, and more!

Current and New Games! PlayStation 4 (PS4), Xbox One (XB1), Nintendo Switch, and more!

Systems, Accessories, & Collectibles and if you’re ever unsure, just call and ask!

 

FAQs:

Can you give me a trade value quote over the phone for my items?

Unfortunately we cannot. We can only offer a quote unless you bring the items in to the store. There are a variety of variables that affect our ability to provide a fair and accurate quote, and many of these value modifiers cannot be determined unless we see it in-person.

Are your trade values better than the other big-name game stores?

We are almost always better! If you believe a big-name retailer is offering a better value, then let us know! We will attempt to confirm if this is the case and make every effort to beat the value if possible.

Do you offer any promotional trade values?

Yes! If you are accepting a store credit offer, we will offer you an additional 20% more credit towards the purchase of any factory-sealed games on any of the newer generation systems (such as PlayStation 4 for example). From time to time we may also offer temporary promotions made public through in-store signage or social media posts!

Will you take my game without a case?

If the game is a cartridge, then the answer will always be a yes. If the game is a disc, then we may be unable to accept it without a case (although normally we can take it in most circumstances anyways).

Do you accept scratched discs?

Yes as long as it is not a Blu-ray disc and the scratches are not excessively deep. We can repair most scratches from discs since all of our locations have state-of-the-art disc resurfacing equipment. PlayStation 3, PlayStation 4, Xbox One, and Wii U games are printed on a Blu-ray disc format. If you see any obvious scratches on these type of games, then we likely are unable to accept it. Due to the nature of how the data is stored on these discs, we cannot reliably repair them even with our special equipment.

Can you accept my game console with missing cords/controllers?

In most cases yes. Some cords and controllers can be expensive or difficult to obtain however (especially for older obscure consoles). Scenarios where this is the case may present issues with us accepting the console for trade. Any console we are willing to accept will have an appropriate value deducted for any missing components.

Can you accept a defective game console?

In some cases we can. This is entirely dependent on a large amount of variables on a case-by-case scenario. Defective systems are offered a minimal value however.

Is there an age requirement to trade?

You must be at least 18 years old or be accompanied by a guardian that meets this requirement. For cash trades, some cities require us to create a photo-scan of your ID as well. Please always bring a proper photo ID (state-issued, military, or passport) with you when you are trading with us!

How long is a trade quote valid for?

All trade quotes are valid at the store location that provided the quote until the end of the business day.

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