Contact Us

 

Before reaching out to us please review the following:

• For faster responses on product-related inquiries, please reach out to the stores directly at 757-547-7577. In-store pricing and product availability can only be provided in-person or over the phone.
• Any questions or inquiries regarding our repair services should be directed here. There's even a contact form there reach our repair team directly!
• A lot of useful FAQs regarding selling and trading in to us can be found here.
• Return & exchange procedures regarding product bought in-store or online can be found here, including how to submit a return or cancel request.
• For all job opportunity inquiries, please proceed here. We will not respond to any questions regarding applications or employment here.
• For questions regarding any online purchase you've made, please reply to your order confirmation email(s).
• Experiencing technical issues or bugs on the website? Please describe the issue and notify us through this form.
• If you experienced an issue regarding your shopping experience online or in our stores, we want to know! Please the form below and we'll be sure the proper individuals reach out to you to attempt to address you concern.
• Add videogameheaven.com to your email account's Safe Senders List. Check your Junk or Spam folders for replies. We typically respond within 2 to 3 business days.
• We do not respond to marketing or service offering messages.