Contact Us

Contact Us

Need to reach us?

Retail Store Phone Hours*

Monday – Saturday 10:00 AM to 8:00 PM EST
Sunday 10:00 AM to 6:00 PM EST

Call us at 757-547-7577.

Email Support Hours

Monday – Friday 10:00 AM to 5:00 PM EST

*Closed business days: Easter, Independence Day, Thanksgiving, & Christmas

Fill out the form below to contact us.

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Please let us know what you'd like to reach out to us about.(Required)
If you have a basic question about an online order, then please just reply to any emails you've received from us regarding that order. Our web team will get back to you on the weekdays as soon as they can to assist you further.If you have general questions about topics like shipping, pre-orders, cancellations, deposits, returns, etc. then please check out a variety of topics found here: https://videogameheaven.com/help
Returns and exchanges are not handled here, but we can point you in the right direction! If you've made an in-store purchase you can speak with our staff over the phone to see how we can best assist you.

If you'd like to determine the return/exchange eligibility for your purchase right here, then use our simple eligibility form by answering a few questions.

If you need to request a cancellation or return for an online purchase, then you can use our request form.

Full details regarding our Return & Exchange Policy can be found here.
If you're unable to find details or info about products we carry in-store or online, then you can try speaking with us over the phone or visiting our stores. You can also message us through Facebook and Instagram - just click the social media icons at the very bottom of this page to reach our profile.

Please note that any in-stock product listed on our online shop may not be available at every Video Game Heaven & Cool Stuff location. If your question is regarding product availability at a store location, then please reach out to the respective store directly.

If you're inquiring on whether a product listed on the website is a display model or not, then please select Yes below and indicate the item details. Please provide the full product name or a link to the page of the item in question within contact form below.
For any questions regarding what services we offer along with pricing please reach out to our stores or check out our Repairs page.

If you'd like to get more specific details or inquire online, then please visit the Repairs page and use the form found there.
For any questions regarding selling or trading with us please visit our Trades page.

This is already explained on the Trades page, but to reiterate: we do not provide quotes unless you bring your items to us in-store. If you want a quote, then we need to see it in-person.

If your question revolves on whether we would accept your items for trade, then please refer to the Trades page FAQs. Most of this is answered. If you still don't see an answer, then you will need to speak with our store staff in-person or over the phone. You can find our store locations and contact info here.
If you're inquiring about job opportunities, we recommend first reviewing our Jobs page. There's some details there with how to apply, how to update an existing application, and more.

Please note that if you need to speak to us about your application, then you should have received an automated email when you applied online explaining how we communicate through the application/interview process.
If you're experiencing an issue when using this website, then please head over to our Bug Report page. There's some basic troubleshooting and support there, and if that doesn't help there's a special form at the bottom of the page to reach out to us for these type of problems.
We're excited to hear you're interested in promoting your services and/or products to us, however it's *extremely* rare that we respond to these sort of messages since they're usually spam and irrelevant for our brand image and product lines.If you've done your research on who we are and what we're about, then go ahead and send us a message anyways. Please note that we will only respond if we're interested.
Unfortunately we don't offer wholesale. Please revisit this form in the future and select the "Wholesale" option again to see if this may have changed.
We're sorry to hear that your experience hasn't met your expectations! It's always our goal to provide excellent customer service, share accurate knowledge, and offer an ever-expanding selection of quality products.

If you've experienced an issue with a product, then please select "Returns/Exchanges" from the dropdown menu so we can discover which available options are best suited to handle it.

If you've had an in-store experience regarding an issue with the quality of service from our staff, then please first attempt to speak with the manager-on-duty at the store location you had the issue at. You're also welcome to call a different store to report the issue if you feel uneasy with speaking to anyone at that location. Our team can look into how to best assist you, and (if necessary) reliably pass it over to the correct parties for further investigation.

If your issue was with our online service, unresolved by store management, or a direct issue with any management then please proceed with using the form by answering "Yes" below.
Before reaching out to us, we recommend you speak with our stores*, check out the info and resources found on our Help page, or make sure no other better-suited reason is listed in the dropdown menu.

*If you're reaching out during our operating hours, then you're much more likely to getting quicker service or support by contacting our stores.
Before you can contact us, you'll need to make a selection in the dropdown menu first. This will allow us to point you in the proper direction to better assist you. In some instances using this form isn't always the best (or correct) place to reach out, but rest assured we will get you where you need to be!
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Thanks for reaching out to us. Feel free to visit this page again if you think you may need to get in touch with us!
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Please enter your order # if you have it. This will help our team assist you better.
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Need to reach us?

Retail Store Phone Hours*

Email Support Hours

Contact Us