Promise Mascot Agency (Switch)

📦 Product & Packaging Condition

• Promise Mascot Agency (Switch) will arrive brand new and unopened. However, minor cosmetic imperfections to the outer packaging may occur. These may include but are not limited to small dings to the box or slight imperfections in shrink wrap, which can happen during normal handling from manufacturers and distributors.
• These minor flaws do not affect the product itself and are not considered damage or defects. Orders will be shipped in the exact condition we receive them, and these small packaging imperfections will not delay or change your pre-order.
• If you are seeking “collector-grade” or perfectly pristine packaging, please note that we cannot guarantee that level of condition. What we do guarantee is that your item will arrive free of any major damage, and the product inside will be in excellent condition.

🔎 Sealing & Inspection

• All pre-order items are shipped in the same sealed condition provided by the manufacturer.
• Sealing methods may vary and can include shrink wrap, tape, glued boxes, or other standard packaging methods.
• Some items—such as high-end figures or statues—may not come sealed by the manufacturer.

❗For premium items that arrive unsealed: Our team may carefully open the packaging to inspect the product for any visible damage before shipping. This inspection is done with care and does not alter or damage the original packaging. It helps ensure you receive your item in the best possible condition.