Return & Exchange Request

Last updated January 2, 2021

Before submitting your request

Please make sure you've reviewed our return & exchange policy for product and order eligibility. If your purchase was made in-store or was an online order for store pickup that you've already picked up, then you must bring the return back to any of our store locations.

  • Let us know the reason for your request.
    List all the items in this order you wish to return/exchange. Click the "+" button to add a new line. If the order had only one item or you wish to return/exchange all items in the order, then you may enter "ALL" into the field.
  • Drop files here or
      If the product appeared damaged or defective then you may provide images here. This is usually helpful with us approving your request.
    • Feel free to provide us any additional details regarding the reason to your request or any concerns regarding your item(s).

    Video Game Heaven
    © 2021

    Video Game Heaven © 2021

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