PlayStation 4 not displaying on your TV anymore?
Xbox One not powering on?
Game cartridges not reading in your original NES?
Don’t hear any sound from your Game Boy?
Broke the hinge on your 3DS?
That TurboGrafx producing weak sound volume?
Discs not reading in your PlayStation 2?
We repair all game consoles!
How do you start?
- Bring your console into our Norfolk location during our normal operating hours.
- Speak with an employee and we will assist you with setting up paperwork to stage a diagnostic.
- Pay the $15 diagnostic fee up front. This is deducted off the final repair cost once all work has been completed!
No appointment needed. No scheduling required. Just walk right in the store!
We also guarantee all of our service a minimum of 90 days!
For questions or to speak with our dedicated repair technician, call 757-547-7577 EXT 6, or visit our Norfolk location at 1911 Colonial Avenue Norfolk, VA 23517.
We offer custom mods!
We are currently offering mods for the following consoles (while supplies are available):
- Atari 2600 composite RCA video output (inquire about other Atari models)
- NES HDMI output with 1080p upconversion
- Nintendo GameCube HDMI output with 480p upconversion (DOL-001 models only)
- Nintendo 64 HDMI output with 1080p upconversion
We can also offer cosmetic mods to some consoles!
You can also send an email to our service desk directly by filling out the form below!
Should you decide to have an item repaired or serviced by us, then you may like to review our Terms & Conditions. You will have an opportunity to review this when you come in to store as well.
As the legal owner of the device described above (“Device”), you authorize the party identified below, Video Game Heaven, Inc., (the “Store”) and its employees or a third party contracted by the Store (collectively with the Store, the “Store Parties”) to perform the repair work listed herein using all necessary parts. The Store warrants its workmanship and the parts used in the repair of the Device against defects when used under normal conditions for 90 days from the date the original repair is completed. The warranty is non-transferable. The warranty is void if the Device is misused, altered or tampered with or if anyone other than one of the Store Parties previously has attempted or subsequently attempts to repair the Device. The estimated cost of repairs is based upon a visual inspection of the Device and does not include repair of any additional damage which may be discovered after the work has been started. You acknowledge and agree that the Device may need to be opened to perform the repair, thus potentially voiding the manufacturer’s warranty.
You understand that the Store and Store Parties are not responsible for any loss of data stored on the Device which may occur as a result of work done on the Device. The Store recommends that, when applicable, customers back-up their data before submitting their device for repair.
You understand that the Store reserves at its own discretion the right to discontinue or refuse any service being performed on the Device based upon the condition of functionality and/or cleanliness of the Device.
You understand that any devices left unclaimed and unpaid for 30 days after notification of repair completion are considered abandoned. You understand that you will be contacted by phone twice and email once at minimum by the Store upon completion. All abandoned devices will be considered property of the Store, and any applicable deposits will be forfeited. The Store will not be held responsible for any devices once they have been deemed abandoned.
You understand that all device repairs require a $15.00 non-refundable diagnostic fee to be paid before any repair service is conducted. The $15.00 will be deducted from the final amount due upon repair completion.
You understand that newer generation devices that visually appear to have the manufacturer’s warranty seal on the device removed, damaged, or tampered with and/or have been modified outside the manufacturer’s factory specifications are subject to be charged a non-negotiable $10.00 tamper fee.
Except for the limited warranty obligations of the Store described above, you release and agree to hold harmless the Store and their respective affiliates, parents, subsidiaries, officers, directors, employees, subcontractors and agents (collectively, the “VGH Parties”) from and against any and all damages, expenses, claims and other liabilities, including damages and claims respecting the Device or any data stored on the Device, that you may now have, hereafter have or claim to have against any of the VGH Parties. In all cases the maximum liability of the Store (including any Store Parties) hereunder is limited to the repair and replacement of defective parts or replacement of the Device with an equivalent refurbished device. An express lien is acknowledged on the Device to secure the cost of the repairs thereto. Should any individual provisions of this Agreement be or become invalid, this will not affect the validity of the remaining provisions of this Agreement. Any invalid provision will be replaced by such valid provisions as comes closest to the intentions of the parties hereto.