PlayStation 4 not displaying on your TV anymore?
Xbox One not powering on?
Game cartridges not reading in your original NES?
Don’t hear any sound from your Game Boy?
Broke the hinge on your 3DS?
That TurboGrafx producing weak sound volume?
Discs not reading in your PlayStation 2?
We offer repairs on game consoles, controllers, and cartridges!
How do you start?
- Bring your device to any Video Game Heaven or Cool Stuff location during our normal operating hours. Note: If you drop your device off at any place other than our Norfolk location, then we will be transporting your device to our repair shop. This will extend the turnaround time to get it back to you by a few business days. This comes as no additional charge!
- Speak with an employee and we will assist you with setting up paperwork to begin the process.
- Pay a $15 deposit up front. This is deducted off the final repair cost once all work has been completed!
No appointment needed. No scheduling required. Just walk right in the store!
We also guarantee all of our service a minimum of 90 days!
If you’d like to pay a visit to our service desk in-person, you can find us at our Norfolk location in the heart of Ghent at 1911 Colonial Avenue Norfolk, VA 23517. Our technicians are normally there Monday thru Friday until 5pm. If you’d like to speak to a technician directly, but can’t make it to us during these times, then just leave the service desk a voicemail or shoot us an email (see below).
Call us at 757-547-7577 ext. 6 for a free quote or send any inquiries to firstname.lastname@example.org!
We are currently offering mods for the following consoles (while supplies are available):
- Atari 2600 composite RCA video output (inquire about other Atari models)
- NES HDMI output with 1080p upconversion
- Nintendo GameCube HDMI output with 480p upconversion (DOL-001 models only)
- Nintendo 64 HDMI output with 1080p upconversion
We can also offer cosmetic mods to some consoles!
We repair most scratched discs!
All of our locations have state-of-the-art disc repair equipment. These are not just some fancy disc buffer! These machines quite literally “wet sand” the scratches out of discs similar to how scratches can be sanded out of a car’s paint job.
What kind of discs can be repaired?
Supported diameters: Standard size (120mm) and Mini size (80mm)*
Supported damage: Scuffing and scratches
Supported formats: CD, DVD*
*Please note that mini-discs and some DVD formats such as Dual-layer DVDs may have limitations to the extent of repair capable. Some formats are known to be more sensitive to “aggressive” repair in cases of deep scratches. Consulting with us in-person when seeking the repair is the best way to get answers on how likely we can repair your disc(s) or if you are unsure what format your disc is.
Can Blu-rays be repaired?
Blu-rays have a significantly thinner polycarbonate layer protecting the data in the disc. As a result, most Blu-rays cannot be repaired to the same extent a CD or DVD can. We can offer a high-grade polishing service to the disc, but if your Blu-ray disc has noticeable deep scratches, it is likely beyond any form of repair. Please note that the following game consoles currently use Blu-rays discs for their game media: PlayStation 3, PlayStation 4, Xbox One, and Wii U.
If you have more questions about disc repair and its pricing, please feel free to contact any store to speak with our helpful and knowledgeable staff!
Should you decide to have an item repaired or serviced by us, then you may like to review our Terms & Conditions. You will have an opportunity to review this when you come in to store as well.
As the legal owner of the device described above (“Device”), you authorize the party identified below, Video Game Heaven, Inc., (the “Store”) and its employees or a third party contracted by the Store (collectively with the Store, the “Store Parties”) to perform the repair work listed herein using all necessary parts.
The Store warrants its workmanship and the parts used in the repair of the Device against defects when used under normal conditions for 90 days from the date the original repair is completed. The warranty is non-transferrable. The warranty is void if the Device is misused, altered or tampered with or if anyone other than one of the Store Parties previously has attempted or subsequently attempts to repair the Device. The estimated cost of repairs is based upon a visual inspection of the Device and does not include repair of any additional damage which may be discovered after the work has been started. You acknowledge and agree that the Device may need to be opened to perform the repair, thus potentially voiding the manufacturer’s warranty.
You understand that the Store and Store Parties are not responsible for any loss of data stored on the Device which may occur as a result of work done on the Device. The Store recommends that, when applicable, customers back-up their data before submitting their device for repair.
You understand that the Store reserves at its own discretion the right to discontinue or refuse any service being performed on the Device based upon the condition of functionality and/or cleanliness of the Device.
You understand that any devices left unclaimed and unpaid for thirty (30) days after notification of repair completion are considered abandoned. You understand that you will be contacted twice by phone and once by email, at minimum, by the Store upon completion. Contact follow-up will be made until the Device is retrieved or until thirty (30) days have passed, after which it will be considered abandoned. All abandoned devices will be considered property of the Store and any applicable deposits will be forfeited. The Store will not be held responsible for any devices once they have been deemed abandoned.
You understand that all device repairs require a non-negotiable, non-refundable $15.00 deposit to be paid before any repair service is conducted. The $15.00 will be deducted from the final amount due upon repair completion.
You understand that newer generation devices that visually appear to have the manufacturer’s warranty seal on the device removed, damaged, or tampered with and/or have been modified outside the manufacturer’s factory specifications are subject to be charged a non-negotiable, non-refundable $10.00 tamper fee in addition to the cost of the repair.
You understand that any console device appearing to have severe corrosion resulting from liquid damage may be subject to a $30 service fee; handheld devices may be subject to a $15 service fee. This service fee may be added to the final amount due. If severe corrosion is found, a technician will contact you to get verbal confirmation to continue the repair with the additional service fee.
Except for the limited warranty obligations of the Store described above, you release and agree to hold harmless the Store and their respective affiliates, parents, subsidiaries, officers, directors, employees, subcontractors and agents (collectively, the “VGH Parties”) from and against any and all damages, expenses, claims and other liabilities, including damages and claims respecting the Device or any data stored on the Device, that you may now have, hereafter have or claim to have against any of the VGH Parties. In all cases the maximum liability of the Store (including any Store Parties) hereunder is limited to the repair and replacement of defective parts or replacement of the Device with an equivalent refurbished device. An express lien is acknowledged on the Device to secure the cost of the repairs thereto. Should any individual provisions of this Agreement be or become invalid, this will not affect the validity of the remaining provisions of this Agreement. Any invalid provision will be replaced by such valid provisions as comes closest to the intentions of the parties hereto.