Repairs

Repairs

We offer repairs on game consoles,  discs*, and cartridges!

How do you start?

  • 1.

    Bring your device to any Video Game Heaven or Cool Stuff location during our normal operating hours.

  • 2.

    Speak with an employee and we will assist you with setting up paperwork to begin the process.

  • 3.

    Pay no more than a $20 deposit up front (not applicable to disc resurfacing services). This is deducted off the final repair cost once all work has been completed!

We can save your disc*!
 

All of our locations have proprietary state-of-the-art disc repair equipment. These are not just some fancy disc buffer! These machines quite literally “wet sand” the scratches out of discs similar to how scratches can be sanded out of a car’s paint job. In most cases, disc repair should take no longer than 7 minutes a disc.

No appointment needed. No scheduling required. Just walk right in the store!

We also guarantee all of our service a minimum of 90 days!

For a free quote

Reach out to us by phone
- or -
Use the contact form below

Should you decide to have an item repaired or serviced by us, then you may like to review our
 

You will have an opportunity to review this when you come in to our stores as well.

Terms & Conditions

As the legal owner of the device described above (“Device”), you authorize the party identified below, Video Game Heaven, Inc., (the “Store”) and its employees or a third party contracted by the Store (collectively with the Store, the “Store Parties”) to perform the repair work listed herein using all necessary parts.

   The Store warrants its workmanship and the parts used in the repair of the Device against defects when used under normal conditions for 90 days from the date the original repair is completed. The warranty is non-transferrable. The warranty is void if the Device is misused, altered or tampered with or if anyone other than one of the Store Parties previously has attempted or subsequently attempts to repair the Device. The estimated cost of repairs is based upon a visual inspection of the Device and does not include repair of any additional damage which may be discovered after the work has been started. You acknowledge and agree that the Device may need to be opened to perform the repair, thus potentially voiding the manufacturer’s warranty.

   You understand that the Store and Store Parties are not responsible for any loss of data stored on the Device which may occur as a result of work done on the Device. The Store recommends that, when applicable, customers back-up their data before submitting their device for repair.

   You understand that the Store reserves, at its own discretion, the right to discontinue or refuse any service being performed on the Device based upon the condition of functionality and/or cleanliness of the Device.          

   You understand that any devices left unclaimed and unpaid for thirty (30) days after notification of repair completion are considered abandoned. You understand that you will be contacted, at minimum, four (4) times by the Store upon repair completion. Contact follow-up will be made until the Device is retrieved or until thirty (30) days have passed, after which it will be considered abandoned.  All abandoned devices will be considered property of the Store and any applicable deposits will be forfeited. The Store will not be held responsible for any devices once they have been deemed abandoned.

   You understand that the Store does not perform diagnostics and by dropping off the Device with the Store, the Device will be serviced. All device repair services require a non-negotiable, non-refundable $20.00 Deposit towards the repair cost. The Deposit is to be paid before any repair service is conducted and, when applicable, will be deducted from the final amount due upon repair completion.

   Except for the limited warranty obligations of the Store described above, you release and agree to hold harmless the Store and their respective affiliates, parents, subsidiaries, officers, directors, employees, subcontractors and agents (collectively, the “VGH Parties”) from and against any and all damages, expenses, claims and other liabilities, including damages and claims respecting the Device or any data stored on the Device, that you may now have, hereafter have or claim to have against any of the VGH Parties. In all cases the maximum liability of the Store (including any Store Parties) hereunder is limited to the repair and replacement of defective parts or replacement of the Device with an equivalent refurbished device. An express lien is acknowledged on the Device to secure the cost of the repairs thereto. Should any individual provisions of this Agreement be or become invalid, this will not affect the validity of the remaining provisions of this Agreement. Any invalid provision will be replaced by such valid provisions as comes closest to the intentions of the parties hereto.

Contact our repair team today!
 

  • Select the product type that best describes the gaming device. We are not currently offering repairs on controllers. Available services for accessory repairs are limited and vary.
  • Provide an accurate description including the manufacturer, product name, and model number if possible (e.g. Nintendo Game Boy Advance SP AGS-101).
  • Please note that we do not offer troubleshooting, advice, or instructions with the use of your gaming device(s).
  • Drop files here or
    Accepted file types: jpg, jpeg, png, tif, tiff, gif, Max. file size: 10 MB, Max. files: 3.
      You have the option to attach images of your device and/or errors here. (Only JPG, JPEG, PNG, GIF, TIF, & TIFF formats allowed. 3x files and 10MB file size max.)
    • This field is for validation purposes and should be left unchanged.

    FAQs

    Which locations can I bring my repair to?

    Any of our locations accept repairs. You can find them all here: https://videogameheaven.com/our-locations/

    Can I trade in something towards the cost of a repair?

    Absolutely! You're welcome to bring in the trade before you drop off your item for repair or when you come to pick it up. Additionally, you will receive a 20% trade bonus if it is applied towards the cost of a repair. To learn more about trades, please visit: https://videogameheaven.com/trades/

    How do I contact the repair team?

    If you just need pricing on a potential repair, then just contact any of our stores at 757-547-7577. Anything else can be submitted by using the form above on this page.

    There's scratches on my game discs and my console has a hard time reading them. Can this be fixed?

    As long as your disc does not have deep scratches or cracks, we can run it through our disc repair equipment. More about our disc repair service is explained further above on this page.

    What kinds of discs can be repaired?

    Supported diameters: Standard size (120mm) and Mini size (80mm)*
    Supported damage: Scuffing and scratches
    Supported formats: CD, DVD*

    *Please note that mini-discs and some DVD formats such as Dual-layer DVDs may have limitations to the extent of repair capable. Some formats are known to be more sensitive to “aggressive” repair in cases of deep scratches. Consulting with us in-person when seeking the repair is the best way to get answers on how likely we can repair your disc(s) or if you are unsure what format your disc is.

    Can Blu-rays be repaired?

    Blu-rays have a significantly thinner polycarbonate layer protecting the data in the disc. As a result, most Blu-rays cannot be repaired to the same extent a CD or DVD can. We can offer a high-grade polishing service to the disc, but if your Blu-ray disc has noticeable scratches, it is likely beyond any form of repair. Please note that the following game consoles currently use Blu-rays discs for their game media: PlayStation 3, PlayStation 4, PlayStation 5 Xbox One, Xbox Series X and Wii U.

    Discs with deep scratches, gouges, cracks, or disc rot are not repairable.

    If you have more questions about disc repair and its pricing, please feel free to contact any store to speak with our helpful and knowledgeable staff!

    Do you offer customizations, hacks, or cosmetic mods?

    Although we have offered some specialized performance and cosmetic modifications in the past, we no longer offer these types of services.

    I have a cartridge-based game and it is not longer working. How can I get it working again?

    Most cartridge-based games are very old and need to be cleaned if they've sat around for any extended period of time. Frequent use may also make it necessary to clean. You can do this at home by taking a cotton swab with 91% isopropyl alcohol and scrubbing the contact pins of the game; do this until the cotton swab appears to not have any residue. Let it dry then try to play/boot the game again. If the game still does not work, then reconfirm if other games are working on the console. If other games work, then the game cartridge may need a more aggressive cleaning or be in need of repair. If the console refuses to read any games, then the console itself may require repair.

    My game console is no longer functioning the way it should. What should I do?

    We offer repairs on most game consoles. For details, you can read this page further, contact our stores, or use this contact form above.

    Are there warranties on the repair work?

    Absolutely! Every repair comes with a 90-day warranty covering parts and workmanship. See the section for full details. Please note the warranty only covers parts and workmanship so abuse, accidental physical or liquid damage, droppings, infestations, etc. are not covered.

    How much will the repair cost?

    All repairs require a $20 deposit that will be deducted from the final repair cost. Each game console has a set price so depending on which console you want repaired, the price will differ. Contact any of the stores found here or our repair team using the contact form above for pricing.

    How long will a repair take?

    The approximate turnaround time is 14 days, but this can vary slightly. When a repair is dropped off, the staff will advise you of the approximate completion date. You'll also be copied by email indicating this date. If for some reason you have not heard from us by the completion date, then please reach out to the stores where you dropped it off.

    I dropped off my repair but my contact information changed. What should I do?

    Contact the store where you dropped it off or the Repair Team using the contact form above so it can be updated.

    I have been contacted that my repair is ready for pickup but I cannot make it in today. Will my system be held until I can make it in?

    Of course! All repairs are held for 30 days and you will be contacted weekly until the console is retrieved. If 30 days have passed and we have not heard from you to make arrangements for pickup, per our the system will be considered abandoned and used for parts.

    My console was repaired but all my data is gone. What happened?

    Some repairs entail replacements of hard disk drives, solid state drives, and sometimes motherboards. In these cases, we cannot preserve any stored information found on the console. Please be aware that per our , we are not responsible for loss of data.

    Is there any way you can guarantee my data won't be loss during a repair?

    We do not guarantee any data will remain intact during any repair procedure. This is covered in our .

    I had my console repaired but it is still doing the same thing. What do I do now?

    There is a 90-day warranty covering parts and workmanship so if it is a failure of a part we used or how it was installed, contact us as soon as you can so we can perform a warranty repair.

    My console was not repairable and now I have no use for it. What can I do?

    We recommend everyone to claim their system once a repair has been completed or attempted. If you decide after signing for it that you do not want to take it home, you can donate it for parts or recycling. You may also claim some value for it by trading it in towards a replacement or something else entirely.

    Video Game Heaven
    © 1994-2024

    Video Game Heaven © 1994-2024

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