Trades

Trades

What you should know before you trade
 

Before you bring your trades in to a store, make sure you’ve gathered as much of the appropriate cables and accessories for all respective items you wish to trade. This increases the chances we can accept the item and/or offer you a better value. Most importantly, ensure you bring in a legal form of photo identification and are at least 18 years of age. The photo ID cannot be expired or void. If you’re under 18, then make sure you bring a guardian with proper photo ID on them. The only forms of photo ID we can accept are :

  • Driver's License
  • State-issued ID
  • US Military ID
  • Passport

Now here’s the lowdown on how the trade process works

  • 1.

    Bring It In

    No appointment required. Just walk in with your items for trade at any of our 3 Video Game Heaven locations or our sister store Cool Stuff.

  • 2.

    Present ID

    Make sure you have brought a proper photo ID and present it to the staff member (acceptable forms of ID are listed above on this page). Per local ordinances the staff member may need to obtain additional details not printed on the ID. This may take a minute or two at most. In some cities, local law ordinances may require us to scan your Driver’s License or State ID.

  • 3.

    Inspection

    While a staff member is looking through your goods, feel free to take a look around and scope out our stock. We’ll be checking your item(s) for wear, tear and use to ensure you receive an appropriate value. At this stage we will also be testing any systems, accessories, and checking for any bans, parental locks or security pins that may be present on your items. We may even request your assistance in removing these restrictions. Naturally this all takes some time, but lucky for you, we have plenty of things for you to look at from in-stock inventory to rare displays you might be hard-pressed to find elsewhere.

  • 4.

    Assessment and Estimate

    We will be listing all your items into our computer systems so we can accurately tally each item you’ve brought in. We utilize a variety of resources at our disposal to determine an accurate and up-to-date value. Once we have combed through these details, one of our associates will give you a quote. We’ll notify you of both the store credit and cash amounts if you’d like, but remember that store credit is always going to be your best value!

  • 5.

    Reap The Rewards

    You can accept either offer. Store credit can be used at all our locations and it never expires. If you go with store credit, you can spend it right away or have us load it on a Video Game Heaven StoreCard so you can easily check the balance and spend it at any Video Game Heaven when you’re ready. For more info on how a StoreCard works, click here. Getting cash is also an easy process. Ultimately, the choice is in your hands.

FAQs

Can you give me a trade value quote over the phone / website / social media for my items?

Unless we are explicitly promoting predetermined values for that specific item (which is uncommon), then we cannot - so the best answer we can give you is "no". We can only offer a quote if you bring the items into the store. There are a variety of variables that impact our ability to provide a fair and accurate quote, and we are unable to confidently confirm everything unless we see it in-person.

Follow-up question: What about an estimate or a value range then?

Unfortunately not. An estimate or range would still require us to know specific details that just cannot be confident in without seeing it in-person.

Follow-up question: Can you take my word for it that the item is as I describe it or base it off any photos I can submit?

No, we cannot. We strive to be as fair and true to our word as possible which means we need your items physically in front of us.

Do you offer any promotional trade values?

From time to time we may have advertised promotions that impact the value you may be offered for specific items or the entire trade. When these promotions are active, we will likely promote them on our social media pages and in-store. You are always welcome to inquire with our staff for more details.

Will you take my game without a case?

If the game is a cartridge, then the answer will always be a yes. If the game is a disc, then we can almost always accept it but it will receive a lesser value as a result.

Do you accept scratched discs?

Yes, as long as it is not a Blu-ray disc and the scratches are not excessively deep. We can repair most scratches on most CD and DVD discs since all of our locations have state-of-the-art disc resurfacing equipment. PlayStation 3, PlayStation 4, PlayStation 5, Xbox One, Xbox Series X and Wii U games are printed on Blu-ray discs, however due to the nature of how a Blu-ray disc is physically constructed, we cannot reliably repair them even with our special equipment. If you see any obvious scratches on these type of games, then we may be unable to accept it, but you’re always welcome to bring it in with you to allow us to make the decision.

Can you accept a game console with missing cords/controllers?

In most cases, yes. Some cords and controllers can be expensive or difficult to obtain (especially for older obscure consoles). Scenarios where this is the case may present issues with us accepting the console for trade. Any console we are willing to accept will have an appropriate value deducted for any missing components.

Can you accept a defective game console?

Normally we can, however, this is entirely dependent on a large number of variables on a case-by-case scenario. Defective systems are offered a minimal value.

Can you accept collectibles?

We can take your collectibles for sell or trade, but we have specific rules that determine what we are willing to accept, and these rules are subject to change at any time without notice or without updates posted anywhere publicly visible. Ultimately it is to our sole discretion what we accept regardless of the rules outlined below, however this list will assist you with determining if it's even worth bringing it in for a quote.

We do not accept the following:

  1. Board games, card games, and really anything tabletop.
  2. Card singles.
  3. TCG boosters or boxes of any sort.
  4. Plush of any sort. This is primarily a concern of hygiene since we cannot realistically sanitize fabrics.
  5. Unlicensed, bootleg, and fake product. This is primarily in reference to statues, figures, plush, and POP! vinyl. As cool and interesting as some of these unlicensed products may be, they don't align with our goal to provide authentic and licensed product.
  6. Any collectible that is damaged in any significant way. This can even include scuffs, paint chips, stains, or issues with motion of a moveable joint.
  7. Any collectible that is missing any pieces. For example any alternate face plates, hands, weapons, or a display base.
  8. Blind boxes or blind bags (opened or sealed).
  9. Any Gunpla/model kits that have been opened.
  10. With exception to Amiibos, any toys-to-life products such as Skylanders, Lego Dimensions, Disney Infinity, etc. Amiibos are accepted sealed-in-box or loose.
  11. POP! vinyl figures without their original box and the plastic that holds it in its box. This also includes if the box shows any noticeable damage. This could be anywhere from a coffee stain on the box, rips/tears to the box, minor crushing, any damage whatsoever to the clear plastic window, or any retail stickers that cannot be removed.
  12. Other Funko-branded lines such as Rock Candy, Popsies, Vynl, Dorbz, Vinyl Soda, Vinyl Gold, Pins, mini figures, etc.
  13. Posable figures without their original box and packaging. This even includes the plastic that holds the figures and its pieces in the box. "Posable" figures are any figure that has movable joints such as (but not limited to) Nendoroid, Figma, Bring Arts, Play Arts Kai, S.H.Figuarts, etc.
  14. Any brand or license that doesn't align with the aesthetic or lines we currently carry. For example sports, vintage/antique, PEZ dispensers, etc. There is no comprehensive list we can provide to assist with confirming this since judgement is solely made by our staff and remains fluid.
  15. Any product with distasteful wear, staining, or damage on the product or packaging. For example water stains, yellow/brown stains from smoke, animal/toddler chew marks, etc.
  16. Sealed or boxed figures packaged in a blister pack or plastic shell. As a general rule, this package type is refused. Exceptions for this are items that are considered video game products such as Amiibos. Common figure lines such as Marvel Legends and McFarlane Toys DC Multiverse are normally acceptable. The DC Universe figure line is oftentimes unacceptable despite having a similar box design. The World of Nintendo line by Jakks Pacific is normally in blister packs and unacceptable. You may need to do your own research to understand if your items fall into these packaging types or just bring it in to have our staff determine for you.

If you are unsure or have more questions regarding what collectibles we accept, then you may give us a call however we still may be unable to know until you present them to us in-person. 

What sort of items are not accepted?

We currently do not accept the following:

  • Videos (such as movies and shows) on any and all formats
  • Books, magazine, comics, manga, etc.
  • Music on any and all formats
  • PC games of any age or generation
  • Video games we determine to be a "fan hack", homebrew, or bootleg of an original. *This is something you may be unable to identify yourself however we'll notify in-store if you present us with one. 
  • Unused digital codes for video games *This can be included with a physical copy of the game, but the code does not provide any additional value.
  • Gift cards or subscription cards of any kind
  • Computers and computer equipment
  • Headphones and headsets
  • Home appliances of any kind
  • Smartphones, tablets, or other handheld media devices
  • Oculus Quest, Meta Quest, or any other VR headset equipment (PlayStation VR headsets are accepted)
  • Any of the original Xbox 360 console models (Core, Pro, Premium, Arcade and Elite). *We do accept the S (commonly referred as "Slim") and E models.
  • Any of the original PlayStation 3 console models (commonly referred to as the "Fat PS3"). *We do accept the Slim and Super Slim models.
  • "Plug-and-play" consoles - these are consoles with the games preloaded on them such as a Tiger handheld game, Atari Flashback, Sega Genesis Classic, etc. *We do make exceptions for a few of these. We accept the NES Classic, SNES Classic, PlayStation Classic, and Neo Geo X Gold.

Please bear into mind this is just a brief and incomplete list of the most common items we see brought in that we end up turning away. This list is subject to change without notice and may be outdated. Ultimately it is up to the discretion of our staff to determine what is acceptable at the point of trade.

There's a deep dive on a more specific list of item types and conditions that can be referred to under the following FAQs above:

  • Will you take my games without a case?
  • Do you accept scratched discs?
  • Can you accept a game console with missing cords/controllers?
  • Can you accept a defective game console?
  • Can you accept collectibles?

If you are unsure or have more questions regarding what we can we accept, then you may give us a call however we still may be unable to know until you present it to us in-person. 

Is there an age requirement to trade?

You must be at least 18 years old or be accompanied by a guardian that meets this requirement. Further details are listed above.

How long is a trade quote valid for?

All trade quotes are valid at that store location until the end of the business day.

Do you offer “even exchange” trades?

Simply put: No. The trade value you are offered is good dollar-for-dollar towards anything else in the store. It's up to you to decide what you can budget out based on that value and the difference (if any) you may have to pay towards what you want to purchase.

Can you split a trade into a cash and store credit value?
This is possible if you’re trading in more than one item. We’ll just offer you store credit on the items you want store credit for and cash on the items you want cash for.
Is a cash trade offer an option on anything that can be traded in?

In most cases yes, but there are some exceptions to some types of product. From time-to-time this may change too. For specific details, you are welcome to reach out to the store beforehand.

Can store credit be redeemed for cash at a later time?

Once a trade for store credit is finalized, it cannot be converted or redeemed as cash.

Is a trade-in reversible once it has been completed?

When a voucher is printed to obtain a signature, you still have time to review itemized values for everything that is being traded in (all of which are visible on the printed voucher). If you are not satisfied with these values, then you can decline to trade in specific items or cancel the entire trade per your discretion. The staff member can remove any items and reprint an updated voucher or cancel it entirely at no penalty. However, once the voucher has been physically signed by you or the authorized individual trading the items in, it is not reversible.

Video Game Heaven
© 1994-2024

Video Game Heaven © 1994-2024

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