Unless we are explicitly promoting predetermined values for that specific item (which is uncommon), then we cannot - so the best answer we can give you is "no". We can only offer a quote if you bring the items into the store. There are a variety of variables that affect our ability to provide a fair and accurate quote, and many of these value modifiers cannot be determined unless we see it in-person.
Follow-up question: What about an estimate or a value range then?
Unfortunately not. An estimate or range would still require us to know specific details that just cannot be certain of without seeing it in-person.
Follow-up question: Can you take my word for it that the item is as I describe it or base it off any photos I can submit?
No, we cannot.
The answer is the same as the question above.
We are almost always better! If you believe a big-name retailer is offering a better value, then let us know! We will attempt to confirm if this is the case and make every effort to beat the value if possible.
Yes! If you are accepting a store credit offer, we will offer you an additional 20% more credit* towards the purchase of any preorders or factory-sealed games on any of the newer generation systems (such as PlayStation 4 for example). From time to time we may also offer temporary promotions made public through ads, in-store signage, texts/emails, and/or social media posts!
*20% credit promotion is not calculated off any trade values offered on hardware (such as video game consoles and controllers).
If the game is a cartridge, then the answer will always be a yes. If the game is a disc, then we can almost always accept it but it will receive a lesser value as a result.
Yes, as long as it is not a Blu-ray disc and the scratches are not excessively deep. We can repair most scratches on most CD and DVD discs since all of our locations have state-of-the-art disc resurfacing equipment. PlayStation 3, PlayStation 4, Xbox One, and Wii U games are printed on Blu-ray discs, however. Due to the nature of how a Blu-ray disc is physically constructed, we cannot reliably repair them even with our special equipment. If you see any obvious scratches on these type of games, then we may be unable to accept it, but you’re always welcome to bring it in with you to allow us to make the decision.
In most cases, yes. Some cords and controllers can be expensive or difficult to obtain (especially for older obscure consoles). Scenarios where this is the case may present issues with us accepting the console for trade. Any console we are willing to accept will have an appropriate value deducted for any missing components.
Normally we can, however, this is entirely dependent on a large number of variables on a case-by-case scenario. Defective systems are offered a minimal value.
You must be at least 18 years old or be accompanied by a guardian that meets this requirement. Further details are listed above.
All trade quotes are valid at that store location until the end of the business day.
Simply put: No. The trade value you are offered is good dollar-for-dollar towards anything else in the store. It's up to you to decide what you can budget out based on that value and the difference (if any) you may have to pay towards what you want to purchase.
In most cases yes, but there are some exceptions to some types of product. From time-to-time this may change too. For specific details, you are welcome to reach out to the store beforehand.
Once a trade for store credit is finalized, it cannot be converted or redeemed as cash.
When a voucher is printed to obtain a signature, you still have time to review itemized values for everything that is being traded in (all of which are visible on the printed voucher). If you are not satisfied with these values, then you can decline to trade in specific items or cancel the entire trade per your discretion. The staff member can remove any items and reprint an updated voucher or cancel it entirely at no penalty. However, once the voucher has been physically signed by you or the authorized individual trading the items in, it is not reversible.