Before you bring your trades in to a store, make sure you’ve gathered as much of the appropriate cables and accessories for all respective items you wish to trade. This increases the chances we can accept the item and/or offer you a better value. Most importantly, ensure you bring in a legal form of photo identification and are at least 18 years of age. The photo ID cannot be expired or void. If you’re under 18, then make sure you bring a guardian with proper photo ID on them. The only forms of photo ID we can accept are :
Unless we are explicitly promoting predetermined values for that specific item (which is uncommon), then we cannot - so the best answer we can give you is "no". We can only offer a quote if you bring the items into the store. There are a variety of variables that impact our ability to provide a fair and accurate quote, and we are unable to confidently confirm everything unless we see it in-person.
Follow-up question: What about an estimate or a value range then?
Unfortunately not. An estimate or range would still require us to know specific details that just cannot be confident in without seeing it in-person.
Follow-up question: Can you take my word for it that the item is as I describe it or base it off any photos I can submit?
No, we cannot. We strive to be as fair and true to our word as possible which means we need your items physically in front of us.
The answer is the same answer as provided in previous question.
From time to time we may have advertised promotions that impact the value you may be offered for specific items or the entire trade. When these promotions are active, we will likely promote them on our social media pages and in-store. You are always welcome to inquire with our staff for more details.
If the game is a cartridge, then the answer will always be a yes. If the game is a disc, then we can almost always accept it but it will receive a lesser value as a result.
Yes, as long as it is not a Blu-ray disc and the scratches are not excessively deep. We can repair most scratches on most CD and DVD discs since all of our locations have state-of-the-art disc resurfacing equipment. PlayStation 3, PlayStation 4, PlayStation 5, Xbox One, Xbox Series X and Wii U games are printed on Blu-ray discs, however due to the nature of how a Blu-ray disc is physically constructed, we cannot reliably repair them even with our special equipment. If you see any obvious scratches on these type of games, then we may be unable to accept it, but you’re always welcome to bring it in with you to allow us to make the decision.
In most cases, yes. Some cords and controllers can be expensive or difficult to obtain (especially for older obscure consoles). Scenarios where this is the case may present issues with us accepting the console for trade. Any console we are willing to accept will have an appropriate value deducted for any missing components.
Normally we can, however, this is entirely dependent on a large number of variables on a case-by-case scenario. Defective systems are offered a minimal value.
We can take your collectibles for sell or trade, but we have specific rules that determine what we are willing to accept, and these rules are subject to change at any time without notice or without updates posted anywhere publicly visible. Ultimately it is to our sole discretion what we accept regardless of the rules outlined below, however this list will assist you with determining if it's even worth bringing it in for a quote.
We do not accept the following:
If you are unsure or have more questions regarding what collectibles we accept, then you may give us a call however we still may be unable to know until you present them to us in-person.
We currently do not accept the following:
Please bear into mind this is just a brief and incomplete list of the most common items we see brought in that we end up turning away. This list is subject to change without notice and may be outdated. Ultimately it is up to the discretion of our staff to determine what is acceptable at the point of trade.
There's a deep dive on a more specific list of item types and conditions that can be referred to under the following FAQs above:
If you are unsure or have more questions regarding what we can we accept, then you may give us a call however we still may be unable to know until you present it to us in-person.
You must be at least 18 years old or be accompanied by a guardian that meets this requirement. Further details are listed above.
All trade quotes are valid at that store location until the end of the business day.
Simply put: No. The trade value you are offered is good dollar-for-dollar towards anything else in the store. It's up to you to decide what you can budget out based on that value and the difference (if any) you may have to pay towards what you want to purchase.
In most cases yes, but there are some exceptions to some types of product. From time-to-time this may change too. For specific details, you are welcome to reach out to the store beforehand.
Once a trade for store credit is finalized, it cannot be converted or redeemed as cash.
When a voucher is printed to obtain a signature, you still have time to review itemized values for everything that is being traded in (all of which are visible on the printed voucher). If you are not satisfied with these values, then you can decline to trade in specific items or cancel the entire trade per your discretion. The staff member can remove any items and reprint an updated voucher or cancel it entirely at no penalty. However, once the voucher has been physically signed by you or the authorized individual trading the items in, it is not reversible.