Before you bring your trades in to a store, make sure you’ve gathered as much of the appropriate cables and accessories (if applicable) that you can locate. Most importantly, ensure you bring in a legal form of photo identification and are at least 18 years of age. If you’re under 18, then make sure you bring a guardian with proper ID on them. Acceptable forms of photo ID are:
While a staff member is looking through your goods, feel free to take a look around and scope out our stock. We’ll be checking your item(s) for wear, tear and use. At this stage, we will also be testing any systems, accessories and checking for any bans, parental locks or security pins that may be present on your items. We may even request your assistance in removing these restrictions. Naturally this all takes some time, but lucky for you, we have plenty of things for you to look at from in-stock inventory to rare displays you might be hard-pressed to find elsewhere.
Unfortunately we cannot. We can only offer a quote if you bring the items into the store. There are a variety of variables that affect our ability to provide a fair and accurate quote, and many of these value modifiers cannot be determined unless we see it in-person.
Yes! If you are accepting a store credit offer, we will offer you an additional 20% more credit* towards the purchase of any preorders or factory-sealed games on any of the newer generation systems (such as PlayStation 4 for example). We’ve identified all eligible items for this promotion with a pink sticker to make it easier for you when you visit. From time to time we may also offer temporary promotions made public through in-store signage or social media posts!
*20% credit promotion is not calculated off any trade values offered on hardware (such as video game consoles and controllers).
If the game is a cartridge, then the answer will always be a yes. If the game is a disc, then we may be unable to accept it without a case (although we can take it in most circumstances).
Yes, as long as it is not a Blu-ray disc and the scratches are not excessively deep. We can repair most scratches on most CD and DVD discs since all of our locations have state-of-the-art disc resurfacing equipment. PlayStation 3, PlayStation 4, Xbox One, and Wii U games are printed on Blu-ray discs, however. Due to the nature of how a Blu-ray disc is physically constructed, we cannot reliably repair them even with our special equipment. If you see any obvious scratches on these type of games, then we may be unable to accept it, but you’re always welcome to bring it in with you to allow us to make the decision.
In most cases, yes. Some cords and controllers can be expensive or difficult to obtain (especially for older obscure consoles). Scenarios where this is the case may present issues with us accepting the console for trade. Any console we are willing to accept will have an appropriate value deducted for any missing components.
Normally we can, however, this is entirely dependent on a large number of variables on a case-by-case scenario. Defective systems are offered a minimal value.
Simply put: No. We will give you a quote with a value. Whether that trade value covers the cost of what you’re trying to exchange it for entirely depends on the price that you’re trying to get.
For the most part yes, but exceptions may apply from time-to-time. Take into consideration that some items are valued at an extremely low cash value as opposed to their store credit values.