Before you bring your trades in to a store, make sure you’ve gathered as much of the appropriate cables and accessories (if applicable) that you can locate. Most importantly, ensure you bring in a legal form of photo identification and are at least 18 years of age. If you’re under 18, then make sure you bring a guardian with proper ID on them. Acceptable forms of photo ID are:

  • Drivers License or State ID  (preferred)
  • Passport
  • Military ID

Now here’s the lowdown on how the trade process works

  • 1.

    Bring It In
    No appointment required. Just walk in with your items for trade at any of our 3 locations.
  • 2.

    Present ID
    As stated above, make sure you have brought a proper photo ID and present it to the staff member. They will need to obtain details per local ordinances and set it up in our computer systems. This may take a minute or two at most. In some cities, local law ordinances may require us to scan your Driver’s License or State ID.
  • 3.


    While a staff member is looking through your goods, feel free to take a look around and scope out our stock. We’ll be checking your item(s) for wear, tear and use. At this stage, we will also be testing any systems, accessories and checking for any bans, parental locks or security pins that may be present on your items. We may even request your assistance in removing these restrictions. Naturally this all takes some time, but lucky for you, we have plenty of things for you to look at from in-stock inventory to rare displays you might be hard-pressed to find elsewhere.

  • 4.

    Assessment and Estimate
    We will be listing all your items into our computer systems so we can accurately tally each item you’ve brought in. We will also utilize a variety of resources at our disposal to determine an accurate and up-to-date value. Once we have combed through these details, one of our associates will give you a quote. We’ll notify you of both the store credit and cash amounts if you’d like, but remember that store credit is always going to be your best value!
  • 5.

    Reap The Rewards
    You can accept either offer. Store credit can be used at all our locations and it never expires. If you go with store credit, you can spend it right away or have us load it on a Video Game Heaven StoreCard so you can easily check the balance and spend it at any Video Game Heaven when you’re ready. For more info on how a StoreCard works, click here. Getting cash back is also an easy process. Ultimately, the choice is in your hands. Once you inform us of your decision, we will proceed and obtain your signature to finalize it!

What we want


Nintendo (NES), Super Nintendo (SNES), Nintendo 64 (N64), GameCube, Sega Genesis, Sega Master System, Sega 32X, Sega Saturn, Sega Dreamcast, PlayStation One, PlayStation 2,  original Xbox, or any other older games (common or obscure).

Portable & Handheld Games

Game Boy, Game Gear, Nintendo DS, Nintendo 3DS, PlayStation Portable (PSP), PS Vita, more!


Atari, Coleco, Intellivision, Commodore, and more!

Current &
New Games

PlayStation 4 (PS4), Xbox One (XB1), Nintendo Switch, and more!

Systems, Accessories,
& Collectibles

and if you’re ever unsure, just call and ask!


Can you give me a trade value quote over the phone for my items?

Unfortunately we cannot. We can only offer a quote if you bring the items into the store. There are a variety of variables that affect our ability to provide a fair and accurate quote, and many of these value modifiers cannot be determined unless we see it in-person.

Are your trade values better than the other big-name game stores?
We are almost always better! If you believe a big-name retailer is offering a better value, then let us know! We will attempt to confirm if this is the case and make every effort to beat the value if possible.
Do you offer any promotional trade values?

Yes! If you are accepting a store credit offer, we will offer you an additional 20% more credit* towards the purchase of any preorders or factory-sealed games on any of the newer generation systems (such as PlayStation 4 for example). We’ve identified all eligible items for this promotion with a pink sticker to make it easier for you when you visit. From time to time we may also offer temporary promotions made public through in-store signage or social media posts!

*20% credit promotion is not calculated off any trade values offered on hardware (such as video game consoles and controllers).

Will you take my game without a case?

If the game is a cartridge, then the answer will always be a yes. If the game is a disc, then we may be unable to accept it without a case (although we can take it in most circumstances).

Do you accept scratched discs?

Yes, as long as it is not a Blu-ray disc and the scratches are not excessively deep. We can repair most scratches on most CD and DVD discs since all of our locations have state-of-the-art disc resurfacing equipment. PlayStation 3, PlayStation 4, Xbox One, and Wii U games are printed on Blu-ray discs, however. Due to the nature of how a Blu-ray disc is physically constructed, we cannot reliably repair them even with our special equipment. If you see any obvious scratches on these type of games, then we may be unable to accept it, but you’re always welcome to bring it in with you to allow us to make the decision.

Can you accept a game console with missing cords/controllers?

In most cases, yes. Some cords and controllers can be expensive or difficult to obtain (especially for older obscure consoles). Scenarios where this is the case may present issues with us accepting the console for trade. Any console we are willing to accept will have an appropriate value deducted for any missing components.

Can you accept a defective game console?

Normally we can, however, this is entirely dependent on a large number of variables on a case-by-case scenario. Defective systems are offered a minimal value.

Is there an age requirement to trade?
You must be at least 18 years old or be accompanied by a guardian that meets this requirement. Further details are listed at the top of this page.
How long is a trade quote valid for?
All trade quotes are valid at that store location until the end of the business day.
Do you offer “even exchange” trades?

Simply put: No. We will give you a quote with a value. Whether that trade value covers the cost of what you’re trying to exchange it for entirely depends on the price that you’re trying to get.

Can you split a trade into a cash and store credit value?
This is possible if you’re trading in more than one item. We’ll just offer you store credit on the items you want store credit for and cash on the items you want cash for.
Can you offer cash on anything that can be accepted for trade?

For the most part yes, but exceptions may apply from time-to-time. Take into consideration that some items are valued at an extremely low cash value as opposed to their store credit values.

Can store credit be redeemed for cash at a later time?
No. Once we obtain your signature, the transaction is finalized and it cannot be undone.
Is a trade-in reversible once its been completed?
Once the voucher has been printed and it has been signed by you, it is not reversible.
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