To begin registering your StoreCard click here.

Video Game Heaven is extremely excited to announce a massive change in how store credit (and even gift cards) work in all our locations now! When you trade in with any store, any unused store credit you’ve earned will be loaded on a Video Game Heaven StoreCard. This card is reusable, reloadable, and can be registered to you (or even gifted to someone else)! Additionally, you’ll have the ability to check your balance and the card’s transaction history online via a computer or your mobile device. The card will work at any location now, so you won’t need to have one store contact another store to confirm your balance either. One super important thing to note, is that registering your card allows you to have it reissued to you should it be lost, stolen, or accidentally destroyed. Below will be some helpful instructions and FAQs to assist you with your new card!

Here’s the lowdown on how the card works:

1. Get Your StoreCard 

Simply come into any of our locations and trade in your goods! If you opt for store credit and end up not using it right away or have any remaining balance leftover from using it, then we will issue the balance on a Video Game Heaven StoreCard (like in the image seen above).

2. Check Your Balance

Navigate to in your computer or mobile device’s web browser. From here input the card’s StoreCard Number (this is the long number on the back of the card), the BID, and CVV. Next, type in the code displayed on the page and click Enter (see image below). Once you’ve entered in the card info successfully, you’ll be directed to a page that will display your current card balance. Below the balance display, you can click the Show Transactions button to view the transaction history of the card. This will display the date, times, and store locations of any changes in the card’s balance.


3. Register Your StoreCard

This step is optional, but highly recommended. From the balance display screen, click the Create Account button. You’ll be directed to a window to input your personal information and security details (see image below). Note: Ensure that the address details are a proper mailing address! Once you’ve completed entering in these details, you will be emailed a link to finish the registration process.

4. Accessing Your StoreCard Going Forward

Once you’ve successfully registered your card, you can check your card’s balance and history by navigating to and logging in with your email address and PIN you created.



Will the store credit balance that was loaded on my account before the Video Game Heaven StoreCard’s introduction still be honored?

Absolutely! We will still be maintaining records indefinitely of these accounts.

Will older gift certificates or gift chips still be honored or expire?

We will continue to honor these and they do not expire, however all gift certificates and gift chips are now issued as a gift card going forward.

Can my older store account balances be merged onto a StoreCard?

Yes, but this is done by request only. You must visit a store in order to have this performed.

Can I redeem the balance for cash?

No. The card’s balance is redeemable for purchases only at Video Game Heaven locations.

Can I use my StoreCard if I don’t physically have it on me?

No. The card cannot be used unless it is physically presented at the time of purchase.

Can I give my StoreCard to someone else to use (temporarily or permanently)?

Of course! You’re welcome to dictate who can use your card, but you’re also responsible for it too. We are not responsible for unauthorized use of your card, so keep it safe! Should you choose to give the card away to someone else then take into consideration that someone else cannot register the card in their name if you’ve already done it. The good news is that this does not impact the ability to use whatever balance exists on the card.

Can I have more than one StoreCard in my possession?

Yes, but that sounds like a headache. It’s in your best interest to “reload” the same card so you have less to keep track of and less cards to register!

How do I reload/add to the balance of my existing StoreCard?

Just bring the card in with you to any Video Game Heaven location and present it at the end of a trade. The amount credited to the card will be added to your existing balance. That’s it!

Does the StoreCard have a maximum balance?

Yes. A single card can have no more than $500 loaded on it at once. If the balance ends up exceeding $500, then we will issue the difference on a separate card(s).

Can I register more than one StoreCard under a single account?

Yes, just log into your registered account at and click the Manage Cards link at the top and then click Add StoreCard.

I am unable to register or check the balance of my StoreCard. What do I do?

Ensure you are entering in the StoreCard, BID, CVV, and security code in correctly. If you’re positive no mistakes are being made, then bring the card in to the store location it was issued at. The staff will be more than happy to verify if an account and balance was correctly issued to the card or not and assist you further.

I forgot my StoreCard username/PIN. How can I recover them?

Navigate to and use the 

My unregistered StoreCard missing! Can my StoreCard or its balance be recovered?

Unfortunately it cannot be recovered if it was not registered. Without registering the card, there are no records that would allow us to track the actual card issued to you. This makes it impossible for us to find the StoreCard number and balance. This is why we highly urge everyone to register their cards.

My registered StoreCard is missing! How do I recover it?

Navigate to and log in with your StoreCard account. Once you’ve logged in, click the Lost Card link at the bottom. A window will appear to confirm whether you wish to submit a request to have a new card reissued to you (see image below). This card will be sent to the address you’ve provided in the account’s personal information. If the address is incorrect, you may change it by closing the window and updating your personal information under Account Settings. Once you are satisfied with the mailing address, you may Submit the request. Your current card will be deactivated and a new one will be mailed to you. In the meantime, you will not be able to use your balance until the new card arrives.


If you find yourself lost or confused with use of your new card, then don’t hesitate to reach out to our friendly staff at any of our store locations!

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© 2018 Video Game Heaven • Created by Array Digital