Aiming to exceed expectations of what a video game store can be; our goal is to provide the best possible customer service experience in addition to offering an extensive selection of gaming products to suit every individual.
Equipped with our shared passion and knowledge, we have continuously expanded our product selection over the years while still offering a wide selection of the classics we all love. In addition to our various brick and mortar locations including our sister store, Cool Stuff, we strive to provide a superior online shopping experience to ensure that we will be able to continue to serve our customers for generations to come.
Founder and original owner Tami Leary started only on a small lot of Nintendo games in a Virginia Beach flea market. Quick to turn a customer into a friend, and even quicker to lend a helping hand - Tami found success by devoting her passion for games and retail to her store. More than 25 years later we remain inspired by Tami's ethics and drive to stand out from the competition. To this day we place special importance on gaming culture and for the people who desire an alternative to the impersonal experience bigger stores have become synonymous with.
Since 1994 Video Game Heaven has grown and evolved from its flea market roots - transforming itself into more than just a game store. Thanks to the support of our customers and passionate staff, you can continue to expect bigger and better things from us down the road.
Mango, our official mascot, is an orange tabby cat that you're bound to see on decals, pins, apparel, and art in our stores and website. Mango is based on the original owner's cat by the same name. During the earlier years of the company, Mango could sometimes be seen in the store accompanying our staff and customers.
Although Mango is no longer with us, we keep his memory alive by capturing his personality as our mascot. You'll likely see him engaged or exploring something in the gaming world! Visit our stores or online shop to browse all the ways you can add Mango to your own home.
You should receive an email confirmation from sales@videogameheaven.com confirming your order. If not, please check your spam/junk folders and be sure to add videogameheaven.com to your Safe Senders List.
1. Allow us up to 4 days to get you order transported to the store. You can visit our FAQs here for more info on what day it should be ready. You will also need to wait for a confirmation email titled “[Video Game Heaven]: Your order is ready for pickup!” before heading to the store.
2. Once you receive confirmation, you must provide a copy of the order (printed or on your mobile device) when picking up. If you wish to have someone else pick it up, then you just have to give them a copy of the confirmation email.
1. All games will be available for pickup on their respective release date. If you selected shipping, then please allow 2 to 8 business after the release date for delivery. If the item’s release date is changed for any reason, then you will be notified by email. Release date changes are globally or regionally impacted and are of no fault of Video Game Heaven & Cool Stuff.
2. You will receive an automated email notifying you that your game is available on the release date. This means you may proceed to your selected store location to pick it up during normal business hours. If the game is being shipped, then this is NOT a confirmation of it being shipped. You will receive a separate email indicating shipment along with tracking info.
1. Collectibles rarely have definitive release/availability dates. As a result we sometimes give general ideas when they should be available, but this is common to change especially do to supply chain and distribution issues since the start of the pandemic. Once your pre-order arrives at our warehouse you will be notified.
2. If you selected store pickup, then you’ll receive an email (and eventually phone after some time) that it is waiting. If it was shipped, then you will receive an email including tracking details.
3. If you need to update the pickup location or shipping address, then reply to the order confirmation email or send us the details at sales@videogameheaven.com referencing your order number.
The remaining amount is only due once we have received your pre-order. At that point you will be sent a payment reminder email that contains a link to submit payment.
If you ever have any questions or concerns about your experience online or in our stores, then please visit our Help section.